A product you have not opened: the bottle is sealed, the protective film or seal is intact, the packaging and label are undamaged.
Within 14 calendar days of purchase — the date is on the fiscal receipt.
At your choice, we refund the money or exchange the product for another one.
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What cannot be returned
Opened cosmetic and hygiene products of proper quality — if the bottle has been opened or the seal broken. Sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned once unsealed after delivery (Civil Code of the Republic of Moldova, art. 1065 lit. e).
If you are not sure a product will suit your pet, ask before you buy — a groomer will pick one for your pet’s coat.
A leaking or damaged bottle, an expired shelf life, contents that do not match the label — let us know. We replace such a product or refund it, even if it has been opened, as provided by Law No. 105/2003 on consumer protection.
Keep the bottle and the receipt; if you can, take a photo of the defect.
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How to return or exchange
Call us at +373 (61) 282 111 — or simply come to the salon where you collected the order, during opening hours.
Bring the product and the fiscal receipt. If you have lost the receipt, give us the order number (R-…) or the phone number it was placed with — we will find the purchase.
We refund at the cash desk using the same method you paid with. For card payments, the time to credit depends on your bank.
