How the Chris Christensen cosmetics shop on grooming.md works: order, reservation, pickup and payment at the salon cash desk.
Version of 08.11.2026
The seller is FENRIR VALMAKS GROUP S.R.L., IDNO 1026023042677, registered address: mun. Chișinău, str. Onisifor Ghibu 5, ap. 11. We are the official importer of Chris Christensen in Moldova and the Fenrir chain of grooming salons.
These terms are a public offer to private customers buying products for themselves and their pets. By placing an order you confirm that you have read these terms and agree to them.
Contact us: +373 (61) 282 111, grooming.md.
An order on the site needs no prepayment and does not oblige you to buy. We set the products aside for you for the reservation period.
The sales contract is concluded in the salon — when you pay at the cash desk and receive the fiscal receipt.
Availability is checked when you place the order. If an item is short or its price has changed, we show it right away and suggest a replacement. We never change your order without your consent.
Prices are in Moldovan lei (MDL) and include VAT.
They are the same retail prices as at the salon cash desk. If a price changes while your order waits for pickup, we tell you before payment — you decide whether to buy at the new price or cancel the order at no cost.
If you pick up your order on the day your pet is groomed with us, a 10 % discount on the products of this order applies at the cash desk.
The discount is checked against your appointment at pickup; one discount per visit. If the visit was moved or cancelled, you can pick the order up at the regular price or cancel it.
There is no delivery: orders are picked up at a Fenrir salon during its opening hours.
We hold the reservation for at least 48 hours from the moment you order, until the salon closes: if that time runs out after closing, before opening or on a day off, the reservation lasts until closing time of the nearest working day. When the order is ready you get a “Ready for pickup” SMS, and from then on you again have at least 48 hours, again until the salon closes. The exact deadline is in the SMS and on the order page.
To collect the order, give the cashier the order number or the phone number it was placed with.
If your pet has an appointment with us, you can collect the order at that visit — in the salon you are booked at. We set the products aside for the visit date.
The reservation lasts until the end of the visit day plus 24 hours, then until the salon closes on the nearest working day.
If the visit is moved or cancelled, we will contact you and agree when to collect the order — or cancel it at no cost.
Payment is made only at the salon cash desk when you collect the order. There is no card payment or prepayment on the site, and we never ask for your card details.
At the cash desk you receive a fiscal receipt. Keep it — you will need it for a return or exchange.
You can cancel an order free of charge at any time before pickup — in your account or by phone at +373 (61) 282 111.
If the order is not collected before the reservation ends, it is cancelled automatically, with no penalty. Need more time? Call us and we will extend the reservation if possible.
We may cancel an order if a product turns out to be damaged or runs out. We will tell you by SMS and suggest a replacement.
We sell original Chris Christensen products that we import to Moldova ourselves and store as the manufacturer requires.
These are cosmetics for the coat and skin of animals, not medicines. If there is itching, redness or sores, show your pet to a vet first.
Dilution and contact time are shown on the product page and on the label. Not sure what to choose? Leave your phone number and a groomer will pick a product for your pet’s coat.
Unopened products in their original packaging can be returned or exchanged within 14 days of purchase. Defective products are replaced or refunded. Details are on the “Returns and exchanges” page.
To process an order we need your phone number, name and the order contents. How we handle them is described in the privacy policy, section “Cosmetics shop orders”.
Order SMS messages are service messages sent to every customer. Tips and offers are sent only with your consent, and you can opt out at any time.
These terms are governed by the law of the Republic of Moldova, including Law No. 105/2003 on consumer protection.
If something went wrong, call us at +373 (61) 282 111 — we will try to sort it out straight away. You also have the right to contact the Agency for Consumer Protection and Market Surveillance or a court.
We may update these terms. Each order is placed under the version in force at the time of ordering, and its date is stored with the order.
