Privacy Policy
- Information We Collect
- We collect the following types of information: Information You Provide: Contact Information: Name, address, email address, phone number. Pet Information: Pet's name, breed, age, sex, any known allergies, medical conditions, and temperament information. This is crucial so we can groom your pet safely and effectively. Be as descriptive as possible. Grooming Preferences: Desired style, specific requests (e.g., nail trimming, ear cleaning, de-shedding), and any products we will use. Communication: Information you provide when contacting us, such as through email, phone, or our contact form. Information We Collect Automatically: Website Usage Data: IP address, browser type, operating system, referral source, pages viewed, the date and time of your visit, your activities on our website, and other browsing information collected through cookies and similar technologies. Device Information: Type of device you use to access our website. Location Data: Approximate location based on your IP address (used for website optimization and providing relevant information, like showing you location services). Scheduling Information: Times and services booked.
- How We Use Your Information
- We use your information for the following purposes: Providing and Improving Services: Scheduling and managing grooming appointments. Communicating appointment confirmations, reminders, and updates. Processing payments and providing receipts. Understanding your pet's specific needs and tailoring grooming services accordingly. Personalizing your experience on our website (if you have an account). Analyzing website usage to improve our website and services. Communication: Sending you appointment confirmations, reminders, and updates. Responding to your inquiries and providing customer support. Sending you marketing emails and promotional offers (with your consent). These offers may include seasonal promotions, special packages and helpful pet care tips. Notifying you about important updates to our policies or terms of service. Client and Pet Health and Safety: Maintain accurate pet records to ensure the health and safety of all pets in your care. Communicate important health and safety information to you and your pet's veterinarian if necessary. Legal Compliance: Complying with applicable laws and regulations in the Republic of Moldova, including data protection laws. Protecting our rights and interests, as well as the rights and interests of other users. Preventing fraud and security breaches.
- Legal Basis for Processing Your Information
- We rely on the following legal bases for processing your information: Performance of a Contract: Processing your information is necessary to fulfill our contract with you, such as scheduling grooming appointments and providing grooming services. Consent: We may process your information based on your consent, such as sending you marketing emails or collecting information on a pet that is particularly sensitive. You have the right to withdraw your consent at any time. Legitimate Interests: Processing your information is necessary for our legitimate interests, such as improving our website and services, preventing fraud, and providing a secure online experience. Legal Obligations: We may process your information to comply with applicable laws and regulations. Vital Interests: We may process your information if vital in an emergency to protect the life or health of your pet.
- Sharing Your Information
- We may share your information with the following parties: Veterinarian (with your explicit consent): We may share your pet's health information with your veterinarian if you provide your specific consent and authorization (e.g., if a medical issue arises during grooming that requires veterinary attention.) Legal Authorities: We may disclose your information to law enforcement or other legal authorities if required by law or to protect our rights and interests or health and safety in the case of a dangerous situation. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity. Emergency Situations: In the event of an emergency concerning your pet's health and well-being, contact information may be shared with emergency services (e.g., veterinary clinic, animal control). With Your Consent: We may share your information with third parties with your explicit consent, such as sharing photos or videos of your pet on social media (with your permission) or if we host a partnership promotion.
- Data Security
- We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include: Secure Sockets Layer (SSL) encryption for protecting sensitive data during transmission. Access controls to limit access to your information to authorized personnel. Password-protected accounts and secure data storage. Limited staff access to patient records However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
- Cookies and Similar Technologies
- We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device when you visit our website. We use these technologies for various purposes, including: Analyzing website usage and improving our website. Personalizing your experience and remembering your preferences. Remembering your pet's preferences for booking appointments or managing accounts. You can control cookies through your browser settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website.
- Your Rights in the Republic of Moldova
- Under the Law of the Republic of Moldova on Personal Data Protection, you have the following rights: Right of Access: You have the right to access and obtain a copy of your personal data that we hold. Right to Rectification: You have the right to correct any inaccurate or incomplete personal data. Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal exceptions. Right to Restriction of Processing: You have the right to restrict the processing of your personal data in certain circumstances. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller. Right to Object: You have the right to object to the processing of your personal data, including for direct marketing purposes. Right to Withdraw Consent: If we rely on your consent, you have the right to withdraw your consent at any time. To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.
- Retention of Your Information
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes: As long as you have an account with us. For as long as necessary to provide you with our services, even after a service is performed. For a specified period for record keeping purposes. For as long as we are legally required to retain your data, such as tax and accounting records, and in the case of pet records, the data is kept for the health and safety of your pet.
- Contact Us
- If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Phone: +373 (69) 753 777
Website: grooming.md
Address: Alba-Iulia 184/2, Chișinău, Moldova